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Our Promise

For Standard deliveries, we will endeavour to despatch merchandise and Gift Cards within one business day from your order date.


Free Metro Delivery

Free shipping is available on select items as indicated on the individual products. Please note that free shipping is currently only available to Australian metro postcodes. Please check your postcode prior to ordering to estimate shipping costs that will be incurred.

When you reach the checkout, you will be given an estimated delivery date based on the delivery postcode you provide.


General Delivery Informaiton

Gift wrapping is complimentary for individual items $30 and over. Due to their size, gifts such as large items such as furniture are not gift-wrapped, however if gift wrapping is selected at checkout they will be decorated with ribbon.

The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered unless you have selected Unattended Delivery and provided instructions where we can leave your purchase in a secure location at your property or with a neighbour. If you have not selected Unattended Delivery and there is no one at the address to receive the order, a calling card will be left for you to collect the order from Australia Post.

Risk and title in the goods passes to the recipient when the goods leave our warehouse or store. Therefore, we strongly recommend you take out the optional insurance during checkout. We check all items thoroughly before they leave our warehouse or store, and we do not take any responsibility for damage, loss or other event which may occur after the item leaves our warehouse or store. To insure against such loss or damage during transport, you need to tick the insurance box at checkout.


Nominated Dates for Delivery

For queries regarding the delivery date for a specific address please contact customer service on 08 8363 5033.

These terms © 2013 House and Garden of SA

All rights reserved. Not to be reproduced without consent.